Shipping policy

Last updated: November 8, 2026

Where we ship

We offer tracked international delivery to 68 countries and regions: Angola, Australia, Austria, Azerbaijan, Bahrain, Belgium, Brazil, Bulgaria, Canada, Colombia, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Ghana, Greece, Hungary, Ireland, Israel, Italy, Japan, Jordan, Kenya, Kuwait, Latvia, Lithuania, Madagascar, Malaysia, Mauritius, Mayotte, Mexico, Morocco, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Qatar, Réunion, Romania, Rwanda, Saudi Arabia, Senegal, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Tanzania, Thailand, Uganda, United Arab Emirates, United Kingdom, United States, Vietnam, Zambia. Orders are dispatched from our fulfillment partner in China. Returns are handled in the United States; see our Refund Policy for details.

Remote areas, military addresses, freight-forwarder addresses, and other carrier-restricted destinations may be outside our carrier network. Portugal excludes the Azores and Madeira. Israel is served by pickup points only; Gaza is not served. Other destinations may also have remote-area or postal-code exclusions. If no shipping rate appears at checkout, contact us to confirm address eligibility before ordering.

Delivery address requirements — no P.O. Boxes

None of our shipping services can deliver to P.O. Box addresses, in any country or region. This includes addresses written as P.O. Box, P. O. Box, PO Box, or Post Office Box. Please provide a complete, eligible physical street address, including the street name and number, apartment or unit number where applicable, postal code, recipient name, and a contact telephone number.

Orders addressed to a P.O. Box cannot be dispatched. If you have already placed an order using a P.O. Box, email info@monowoodstudio.com promptly with your order number and an eligible street address before dispatch. A shipping rate appearing at checkout does not confirm that a P.O. Box is eligible.

Shipping rates

All thresholds below are calculated in USD after discounts and before tax.

  • United States, Canada, and Sweden: $7.99 under $79; free standard shipping from $79.
  • United Kingdom and the following EU countries: $12.99 under $129; free standard shipping from $129: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain.
  • Japan: $7.99; free shipping is not currently offered.
  • All other destinations listed above, including Australia: $14.99 under $149; free standard shipping from $149.

The exact rate available for an address is shown at checkout.

Processing time

Orders are processed within 1–3 business days after confirmation. Engraved items may take up to 4 business days because we confirm the layout before production. You will receive tracking by email once the order ships.

Estimated transit time

These carrier reference estimates begin after processing and are not guaranteed. All times are in business days:

  • Philippines, Thailand: 5-6 business days
  • United States: 6-12 business days
  • Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Arab Emirates, United Kingdom: 6-10 business days
  • Japan, Singapore: 6-7 business days
  • Switzerland: 6-9 business days
  • South Korea: 6-8 business days
  • Canada: 7-9 business days
  • Australia: 7-12 business days
  • Bahrain, Cyprus, Greece, Kuwait, Mexico, Qatar, Saudi Arabia, South Africa: 8-12 business days
  • Norway, Vietnam: 8-10 business days
  • Seychelles: 8-13 business days
  • Rwanda: 9-13 business days
  • Mauritius: 9-14 business days
  • Madagascar, Morocco, Réunion: 10-15 business days
  • Jordan: 10-14 business days
  • Angola, Tanzania: 11-13 business days
  • Senegal: 11-15 business days
  • Zambia: 11-18 business days
  • Ghana, Kenya, Mayotte, Nigeria, Uganda: 13-16 business days
  • Azerbaijan: 13-15 business days
  • Pakistan: 15-17 business days
  • Peru: 15-23 business days
  • Colombia: 19-21 business days
  • Israel: 6-10 business days; pickup-point delivery only.
  • Malaysia: West Malaysia 8-10 business days; East Malaysia 9-12 business days.
  • Brazil: 15-25 business days, with an additional 7-10 business days of delay currently advised by the carrier.

Customs clearance, severe weather, peak periods, and remote-area handoffs may cause delays. Carrier parcel-weight, size, and address limits apply. For a large or heavy order, contact us before purchasing to confirm eligibility.

Taxes, customs, and duties

United States and Canada orders are shipped with duties prepaid under our current carrier arrangement. For the United Kingdom, European Union, Australia, and Japan, VAT/GST, import duties, brokerage, or other government charges may be collected at checkout or on import unless the checkout or order confirmation explicitly states that they are prepaid. The customer is responsible for charges not shown as prepaid.

Tracking, addresses, and delivery issues

Please check the delivery address before ordering. International parcels may not be returnable to origin. If an address is incomplete, delivery is refused, or required charges are unpaid, redelivery, disposal, or loss may occur and additional costs may apply.

Allow 1–3 days after dispatch for tracking to begin updating. For a lost, damaged, or incorrect order, email info@monowoodstudio.com promptly with your order number and photos where relevant. Our Refund Policy explains available remedies.