Shipping policy

Last updated: July 31, 2026

Where we ship
We ship to the United States and Canada.

Areas we can't reach yet
We're not able to ship to the following destinations at this time:

  • United States: Alaska, Hawaii, Puerto Rico, American Samoa, the U.S. Virgin Islands, the Northern Mariana Islands, Palau, the Marshall Islands, and APO/FPO/DPO military addresses.
  • Canada: Yukon, Northwest Territories, and Nunavut.

These destinations sit outside our carrier's standard network, and the freight cost would be several times the value of most of our pieces. If you're in one of these areas and would still like to order, email us at info@monowoodstudio.com — we'll get you a quote and arrange it manually where we can.

Shipping cost
Free shipping on orders of $59 USD or more.
Orders under $59 USD ship for a flat rate of $7.99 USD.
The order subtotal is calculated after any discounts and before tax.

Processing time
Orders are processed within 1–3 business days after your order is confirmed. You'll receive a tracking number by email once your order ships.

Delivery time
Estimated transit: 6–12 business days after processing.
Total estimated delivery: 7–15 business days from the time your order is confirmed (processing time + transit time).

Business days are Monday through Friday and exclude public holidays. Delivery estimates are not guaranteed and may vary due to carrier delays, customs processing, or peak seasons.

Order tracking
A tracking number is emailed once your order ships. Please allow 1–3 days for the tracking to begin updating — it's normal for a new tracking number to show no movement at first.

Customs & duties
Orders to the US and Canada are typically delivered with no additional fees. In the rare cases where duties apply, they are the customer's responsibility.

Incorrect addresses
Please double-check your shipping address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we'll contact you to arrange redelivery; a reshipping charge may apply.

Lost or damaged packages
Contact us at info@monowoodstudio.com within 7 days of the delivery date and we'll make it right — see our Refund Policy for how replacements and refunds are handled.

Questions
Email info@monowoodstudio.com and we'll get back to you.