Shipping policy
Last updated: September 5, 2026
Where we ship
We ship to the United States and Canada. Orders are dispatched from our fulfillment partner in China by tracked international post. Returns are handled in the United States — see our Refund Policy for the New Jersey returns address.
Areas we can't reach yet
We're not able to ship to the following destinations at this time:
* United States: Alaska, Hawaii, Puerto Rico, American Samoa, the U.S. Virgin Islands, the Northern Mariana Islands, Palau, the Marshall Islands, and APO/FPO/DPO military addresses.
* Canada: Yukon, Northwest Territories, and Nunavut.
These destinations sit outside our carrier's standard network, and the freight cost would be several times the value of most of our pieces. If you're in one of these areas and would still like to order, email us at info@monowoodstudio.com — we'll get you a quote and arrange it manually where we can.
Shipping method & cost
We offer one shipping method: standard tracked shipping.
Free shipping on orders of $79 USD or more.
Orders under $79 USD ship for a flat rate of $7.99 USD.
The order subtotal is calculated after any discounts and before tax.
Processing time
Orders are processed within 1–3 business days after your order is confirmed.
Engraved items are personalized to order and may take up to 4 business days to
process, because we confirm your layout with you before anything is cut.
You'll receive a tracking number by email once your order ships.
Delivery time
Estimated transit: 5–8 business days after processing.
Total estimated delivery: 6–10 business days from the time your order is
confirmed (processing time + transit time).
Order tracking
A tracking number is emailed once your order ships. Please allow 1–3 days for the tracking to begin updating — it's normal for a new tracking number to show no movement at first.
Taxes, customs & duties
We do not charge sales tax at checkout.
Orders to the United States and Canada ship on a delivered-duty-paid (DDP) basis: import duties and taxes are prepaid by us and included in the price you see. In normal circumstances you will not be asked to pay anything on delivery.
Very rarely, a customs authority may assess an additional charge outside our carrier's DDP arrangement. If that happens, contact us at info@monowoodstudio.com with the notice and we will reimburse you.
Incorrect addresses
Please double-check your shipping address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we'll contact you to arrange redelivery; a reshipping charge may apply.
Lost or damaged packages
Contact us at info@monowoodstudio.com within 7 days of the delivery date and we'll make it right — see our Refund Policy for how replacements and refunds are handled.
Questions
Email info@monowoodstudio.com and we'll get back to you.