Frequently Asked Questions
Shipping
Where do you ship?
We ship to the United States and Canada. Free shipping on orders of $35 or more; orders under $35 ship for a flat $7.99.
Where do orders ship from?
Orders are dispatched from our fulfillment partner in China by tracked international post, shipped duty-paid to the US and Canada. Returns are handled in the United States — you send them to our New Jersey address, not overseas.
How long does delivery take?
Nothing here is a pre-order. Orders typically arrive within 6–12 business days (handling 1–3 business days + tracked transit 5–8 business days). Engraved pieces are personalized after you order, so handling can take up to 4 business days while we confirm your layout with you. You'll receive tracking once it ships.
Will I be charged customs duties?
No. Orders to the US and Canada ship on a delivered-duty-paid basis — duties and import taxes are prepaid by us, and nothing extra is collected on delivery.
Orders
How do I track my order?
Once your order ships, we email you a tracking number. Click the link in that email to follow your package, or write to info@monowoodstudio.com with your order number and we'll check for you.
Can I cancel or change my order?
Orders can be canceled or changed for a full refund within 24 hours of purchase, as long as they haven't shipped — email info@monowoodstudio.com with your order number. Once it has shipped, you can still return it under our 30-day return policy. Engraved items can't be canceled once engraving has begun.
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), as well as the express checkout options shown at checkout (such as Shop Pay, Apple Pay, and Google Pay). All payments are processed securely through Shopify's SSL-encrypted checkout.
Returns & refunds
What's your return policy?
30-day returns, and we don't charge a restocking fee. Returns ship to our New Jersey address, not overseas. If a piece isn't right, email info@monowoodstudio.com within 30 days of delivery and we'll help you return it. Full details in our Refund & Returns Policy.
What if it arrives damaged?
Send a photo to info@monowoodstudio.com within 7 days and we'll replace it free — no return needed.
Engraving
Which products can be engraved?
Free custom engraving (a name, date, or short message, up to 30 characters) is available on four pieces: our ring box, double ring box, necklace box, and stud earring box. Browse them all in our Free Engraving collection. To personalize, enter your engraving text on the product page — orders without engraving text ship un-engraved at the same price.
Can engraved items be returned?
Engraved pieces are personalized to order and can't be returned unless they arrive damaged or defective.
Materials & care
Is it real solid wood?
Yes. Every piece currently in the store is solid black walnut — not a veneer over MDF or particleboard. Some pieces combine walnut with brass hardware or a velvet lining; the wood itself is solid throughout. If we ever list a walnut-finish piece, we'll say so plainly on that product page.
Who makes them?
MonoWood designs and specifies the range; the pieces are built to our spec by a small hardwood workshop we work with in China, and inspected by hand before they ship. More on our About page.
How do I care for it?
A soft, dry cloth and a spot out of direct sun is nearly all it needs. See our walnut care guide.
Contact
How do I reach you?
Email info@monowoodstudio.com or call +852 6685 1092 — a real person answers, usually within one business day. Support hours: Monday–Friday, 9:00–18:00 (GMT+8, Hong Kong Time).