About MonoWood

Frequently Asked Questions

Shipping

Where do you ship?
We offer tracked delivery to 68 countries and regions. See our Shipping Policy for the full destination list and address restrictions. Remote areas and certain address types are excluded.

Can you deliver to a P.O. Box?
No. None of our shipping services deliver to P.O. Box addresses in any country or region. This includes P.O. Box, P. O. Box, PO Box, and Post Office Box addresses. Please provide a complete, eligible physical street address and contact telephone number. If you already ordered using a P.O. Box, email info@monowoodstudio.com promptly with your order number and an eligible street address before dispatch.

What does shipping cost?
US/Canada/Sweden: $7.99, free from $79. UK and eligible EU destinations: $12.99, free from $129. Japan: $7.99, with no free-shipping offer. Australia and all other supported destinations: $14.99, free from $149. All amounts are USD and apply after discounts. See our Shipping Policy for the destination groups.

Why is there no rate at checkout?
Available rates depend on the delivery address and the current shipping configuration. Remote areas, parcel weight, product type, and carrier restrictions can affect eligibility. For a large or heavy order, contact us before purchasing so we can confirm the available service. See our Shipping Policy for current destination details.

How long does delivery take?
Handling is normally 1-3 business days; engraving may take up to 4. Estimated transit after dispatch varies by destination: US 6-12 business days; Canada 7-9; UK and most supported EU destinations 6-10; Cyprus and Greece 8-12; Australia 7-12; Japan 6-7. Estimates for all 68 destinations, including Brazil delays and East/West Malaysia, are listed in our Shipping Policy. These are reference estimates; customs and remote areas may add time.

Are duties prepaid?
US and Canada orders ship with import duties prepaid under our current carrier arrangement. For the UK, EU, Australia, and Japan, taxes or import charges may be collected at checkout where required or assessed on import. See the Shipping Policy for details.

Orders

How do I track my order?
We email tracking when the order ships. It can take 1–3 days for a new tracking number to begin updating.

Can I cancel or change my order?
Email us within 24 hours. We can normally cancel an unshipped order if engraving has not begun. Statutory cancellation rights still apply where required by law.

What payment methods do you accept?
We accept the cards and express payment methods displayed at Shopify checkout.

Returns & refunds

What is your return policy?
We offer a 30-day voluntary return window and no restocking fee. Change-of-mind return postage is normally paid by the customer. UK and EU customers also have a 14-day statutory right of withdrawal for eligible distance purchases. Australian consumer guarantees and other mandatory local rights remain unaffected.

What if it arrives damaged or incorrect?
Email info@monowoodstudio.com with your order number and photos within 7 days so we can resolve it quickly. This reporting request does not limit longer statutory rights for a hidden defect.

Engraving

Which products can be engraved?
Free custom engraving is available on selected ring, necklace, and stud-earring boxes. Check the product page for the current option.

Can engraved items be returned?
Personalized items are not eligible for a voluntary change-of-mind return, but remain covered if damaged, defective, incorrect, or not as described.

Materials & care

Is it real solid wood?
Yes. Product pages name the actual species used, including walnut, wutan wood, cherry, ash, maple, and beech. We do not describe veneer over particleboard as solid wood.

Who makes the pieces?
MonoWood designs and specifies the range; the hardwood workshop we work with in China builds it to those specifications.

How do I care for solid wood?
Use a soft, dry cloth and avoid prolonged direct sun, standing water, and harsh cleaners. Product-specific guidance appears on the product page.