Refund policy

Refund & Return Policy

Returns
We want you to love your purchase. If you're not satisfied, you may request a return within 30 days of delivery. Items must be unused, in their original condition and packaging. We don't charge a restocking fee.

How to start a return
Email us at info@monowoodstudio.com with your order number and reason for return. We'll confirm your return and provide our return address. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.

Damaged or wrong items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos, and we'll arrange a free replacement or full refund — no return needed.

Cancellations
Orders can be cancelled for a full refund within 24 hours of purchase, as long as they haven't shipped. Please email us as soon as possible.

Refunds
Once your return is received and inspected, we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Shipping charges paid at checkout are non-refundable, except where the item arrived damaged, defective, or incorrect.

Partial returns
If your order qualified for free shipping and returning part of it brings the remaining order below $59, we will not retroactively charge you for shipping.

Non-returnable items
Personalized or engraved items, and final-sale items, cannot be returned unless damaged or defective.

Late or missing refunds
If you haven't received a refund after 10 business days, please check with your bank, then contact us.

Contact
MonoWood Hong Kong Limited — info@monowoodstudio.com