How Your Table Is Made
From first conversation to your dining room — every step, explained. No surprises, no hidden costs.
01 — The Process
Step 01
Free Consultation
We confirm your dimensions, wood species, and base style. No pressure — just a clear picture of what you need before anything moves forward.
Step 02
Slab Selection
We photograph your actual slab and send it for your approval before production begins. Every piece of wood is one-of-a-kind — you'll know exactly what you're getting.
Step 03
Crafting & Updates
We send factory progress photos at key milestones — milling, joining, finishing, and packaging. You're never left wondering where your table is.
Step 04
DDP Delivery
Delivered to your door with import duties, taxes, and insurance included. Nothing extra, nothing hidden. Just your table, exactly as agreed.
02 — Timeline & Payment
50%
deposit to confirm
Deposit
50% upfront to begin production. Final 50% after you approve the finished piece — before shipment.
3–6
weeks
Production
Handcrafted at our partner factory with regular photo updates throughout.
4–6
weeks sea freight
Shipping
DDP to West Coast. East Coast and Canada also available.
03 — Our Guarantee
Wood quality
Our slabs are sourced at industry-standard moisture levels, then naturally air-dried in our warehouse for 6–8 years before production. This slow aging is what gives each piece its distinctive grain patterns and natural color variation — no two tables look the same.
Shipping damage
All shipments are fully insured. If damage occurs in transit, we handle the claim and replacement at no cost to you.
Table care
Always use a trivet or mat under hot dishes — never place hot items directly on the surface. Keep out of prolonged direct sunlight. Re-apply Osmo Polyx-Oil once a year to maintain the finish.
Order & warranty policy
All custom orders are final — no returns or refunds for change of mind. Minor hairline cracks or small surface marks are natural characteristics of solid wood and are not covered under warranty. In the rare case of severe structural splitting (e.g. the tabletop splitting open from the center), we will issue a full refund. If you're unsure about anything, ask us before confirming your order.
04 — FAQ
DDP (Delivered Duty Paid) means we cover all shipping costs, import duties, and taxes. You pay nothing extra at delivery — the price you agree to is the final price.
Black walnut is darker with rich chocolate tones — popular with modern industrial aesthetics. White oak is lighter, suiting Scandinavian and mid-century styles.
Yes. We photograph your actual slab before production and send it for your approval. You'll see the exact grain and character marks of the piece that will become your table.
Yes — we send factory photos at key milestones: milling, joining, finishing, and final packaging. You'll always know where your table is in the process.
Always use a trivet under hot dishes. Keep out of direct sunlight. Wipe spills promptly with a damp cloth. Re-apply Osmo Polyx-Oil once a year — it's easy to do yourself and keeps the surface looking new.
Minor hairline cracks and small surface marks are natural characteristics of solid wood — these are not defects and are not covered. However, if your table experiences severe structural splitting (such as the tabletop cracking open from the center), we will issue a full refund. Transit damage is always covered under our shipping insurance.
All custom orders are final — no returns or refunds for change of mind. Each table is made specifically for you, which is why we take time upfront to confirm every detail before production begins.
Ready to start your table?
Tell us your space, your style, and your timeline.
We'll handle everything else.